Explorer

• What's New
• Introduction
  • Overview
  • Use of the SSE
  • SSE Compliance Process
  • Key Roles and Responsibilities
  • SSE Points of Contact
  • SSE Introductory Presentation
  • Frequently Asked Questions
• Resources
  • Resource Overview
  • Compliance Tools
  • Tailoring Guide
  • Glossary
  • Archived Version of SSE
• Key Support Areas and Governing Policies
  • KSA 1 – Logistics Readiness and Sustainability
    • KSA 1 – Introduction
    • GP 1.1 – Logistics Readiness and Sustainability Requirements
    • GP 1.2 – Contractors on Deployed Operations (CONDO)
    • GP 1.3 – Support Continuity
    • GP 1.4 – Deleted
  • KSA 2 - Supportability Engineering
    • KSA 2 – Introduction
    • GP 2.1 – ILS Process and Support Solution Development
    • GP 2.2 – Reliability
    • GP 2.3 – Obsolescence Management
    • GP 2.4 – Automatic Test Systems and Test and Measurement Equipment
    • GP 2.5 – Configuration Management of Defence Materiel
    • GP 2.6 – Technical Documentation
    • GP 2.7 – Disposal
    • GP 2.8 – Training and Training Equipment
    • GP 2.9 – Manpower and Human Factors Integration
  • KSA 3 - Supply Chain Management
    • KSA 3 – Introduction
    • GP 3.1 – Supply Chain Management
    • GP 3.2 – Codification and Item Ownership
    • GP 3.3 – Inventory Planning
    • GP 3.4 – Packaging and Labelling
    • GP 3.5 – Materiel and Financial Accounting
    • GP 3.6 – Fuels, Lubricants and Industrial Gases
    • GP 3.7 – Equipment Transportability
  • KSA 4 - Logistic Information
    • KSA 4 – Introduction
    • GP 4.1 – Logistics Information Requirements Planning
    • GP 4.2 – Information Systems and Services Requirements Planning
• GPs Amendment or Development
  • Overview

Content

Support Solutions Envelope (SSE) Key Roles and Responsibilities

Scope

The purpose of this document is to give a brief description of the key roles involved with the management of the Support Solutions Envelope (SSE) and its Through Life Support (TLS) advice and guidance outputs.

Through Life Support

TLS is responsible for providing coherent policy and advice to project teams for all through life support solutions and complying with the requirements of Director Joint Support Chain (D JSC) functional assurance as detailed in Annex E to JSP 899, Logistic Process Roles and Responsibilities .

D JSC functional assurance

• Is based on compliance with an appropriately tailored SSE and covers the whole of the SSE compliance.
• Will articulate overall risk to the support solution of non-compliance along with recommendations / mitigations.
• Any one project will have one assuror who may take the advice of a range of Subject Matter Experts (SME), but these SME are not assurors in their own right.

The final signatory for JSC functional assurance of each project is a single member of the TLS staff holding delegated powers from D JSC. The level of delegation is dependant on the risk and value (category) of the project and whether it is novel or contentious.

Key Support Area - Owners and Representatives

Director Joint Support Chain has been appointed the Support Solution Champion by Chief of Defence Materiel.

The Support Solutions Champion is the single point of authority for support solution assurance, and has ownership of the SSE and all 4 of its Key Support Areas (KSAs).

Each KSA is owned by a One-Star officer who is responsible to the Support Solution Champion for all support solution assurance activity.

Responsibility for day to day operation is delegated to an owner’s representative at OF4 level.

The KSA Owner’s Representative:

• Is responsible for the content, and undertakes the day-to-day management, of the KSA and its Governing Policies (GPs).
• Co-ordinates the maintenance of a suite of GPs, within their KSA, which articulate those critical policies and activities necessary to ensure coherent logistic outcomes and behaviour, as dictated by their respective business needs and those of their customers.
• Is accountable for their GP SMEs and must ensure that they are aware of their responsibilities.

Terms of Reference – KSA Owner [67KB DOC].

Governing Policy Sponsors

The Governing Policy Sponsor is the owner of the policy delivered in the GP.

The Sponsor should be contacted if the SME is unavailable for any reason.

Terms of Reference – GP Sponsor [43KB DOC].

Support Improvement Team

The Support Improvement Team (SIT) is part of TLS and is the primary point of contact for all matters pertaining to a projects support solution.

SIT Organisation

SIT Leads (OF 4 / B2s) head Operating Centre facing sub-teams and provide a point of contact and focus for Operating Centres on support solution issues.

The sub-teams are staffed by Support Solutions Officers (SSO) who are allocated to specific projects as their principal TLS focus and provide a single point of contact for through-life support advice and guidance throughout the Acquisition Lifecycle.

The key tasks of the SIT are:

• Initial Point of Contact for project teams undertaking SSE compliance.
• To be the central focus for the development of support solutions within each KSA.
• Assisting project staff in the production of coherent and effective support solutions through the provision of advice and guidance across the whole CADMID cycle.
• To facilitate SME engagement across all KSAs.
• Assisting the project team in compiling evidence of compliance.
• Provision of a Support Solution Report or Support Solution Statement in support of key milestone measurement assessments.
• Capture innovation in support solutions in order to provide feedback to KSA Owner’s representatives thereby highlighting the need for policy changes where appropriate.
• Supporting the provision of JSC Assurance as detailed in Annex E to JSP 899, Logistic Process Roles and Responsibilities.
• Assisting the delegated assuror in assessing the final compliance and associated risks.

The SIT emphasis is on:

• Continual advice and guidance throughout the life of a project, to support the assurance responsibilities of the project.
• Facilitating the relationship between the project team and the SME so that issues can be identified and resolved as early as possible.

Support Solutions Officers

Each project team will be assigned an SSO by the SIT Lead, to advise on how to develop, and monitor the progress of, the support solution.

The SSO should be engaged as early as possible in the project's development cycle.

The SSO will act as the primary point of contact for general issues whilst facilitating project teams to liaise directly with SMEs for specialist advice.

The SSOs will analyse the impact of individual projects across environments and wider Defence interests in order to ensure coherency and reduce the operational risk.

The SSO will provide a Support Solution Report or Support Solution Statement to the project team leader in support of the assessments leading up to, and at, key milestones.

Terms of Reference – SSO [51KB DOC] (Contains relevant details extracted from full DE&S Terms of Reference). .

Subject Matter Experts

An SME provides advice and guidance for both the Assurance and Ensurance GPs.

The initial contact with a SME is via the SIT Lead for the project environment and subsequent SSO.

An SME assists project teams to understand the content of the GP and develop their support solutions, providing advice and guidance to assist with support development activity in line with the wider requirements of Defence.

The TLS Support Improvement Team (SIT) Support Solutions Officer (SSO) may also seek advice and confirmation of SSE compliance from the SME.

Terms of Reference – GP SME [54KB DOC].

Support Solutions Envelope Managers

The SSE Managers are responsible for the day-to-day operation of the SSE website including:

• Updating and maintaining the data files from which the website is built.
• The SSE Compliance Tool and associated compliance processes.
• Coordinating the Key Support Areas requirements into the SSE.

On request, SSE Managers will provide formal and informal SSE awareness briefings on:

• How to get started with the SSE
• How to use the SSE Compliance Tool.

Terms of Reference – SSE Manager [66B DOC].

Change History

Change History

Due to the significant number of changes contained within the SSE Version 5 update, ‘Change History’ will only reflect those amendments, inclusions or deletions which follow the launch of the website on 1st November 2008.

The SSE updated to Version 5.0.0 on 1st November 2008 following a full review of all documents and changes to a number of GPs. Individual document Change History pages will detail changes other than minor editorial amendments.

1 August 2010

Minor text changes.

Addition of references to ‘Annex E to JSP 899’.

1 April 2010

SIT organisation diagram updated.

1 December 2009

Minor text changes at SSO.

1 November 2009

Minor text changes.

1 September 2009

Revised SIT organisation chart.

SSE Officers renamed SSE Managers.

SSE Managers – responsibility text amended.

1 July 2009

Content revised.

1 May 2009

IPT replaced by project team.

SITO replaced by SSO.

Minor text changes.

1 April 2009

Text changes.

‘Engagement’ changed to ‘Support Improvement’.

‘Directorate’ deleted.

DG S&E Assurance organisation information deleted.

1 November 2008

Major update.