Explorer

• What’s New
• Introduction
  • Mandated Requirements for Quality
  • What Quality is about
  • Achieving Quality
  • Software Quality Management
  • Abbreviations and Acronyms
  • Terms and Definitions
  • Useful Related Links
  • Getting Help
• Competences and Development
  • Functional Competences and Development
• Roles and Responsibilities
  • Defence Quality Assurance Authority
  • Integrated Project Team Leader
  • Project QA Focal Point
  • Project Team Member
  • Authorised MOD GQAR Organisations
  • Terms of Reference
    • Guidance - QA Group
    • DIQF and QACG TOR's
• Planning for Quality
  • Internal (MOD)
    • IPT Quality (Business) Management Systems
    • Project Quality Strategy
    • Project Quality Management Plan
    • Quality Assurance Groups
  • External (Supplier)
    • Quality Management System Certification (Suppliers)
    • Pre-Contract Award Evaluation
• Contracting for Quality
  • Standard Quality Assurance Contractual Requirements
  • Appropriate Certification
  • Overseas Quality Assurance
  • Deliverable Quality Plan
  • Managing Concessions
  • Traceability and Design Provenance
  • Certificate of Conformity including Traceability
  • Flight Indemnity
  • Transfer of Aircraft and Equipment
  • Product Conformity Certification
  • PPP / PFI
• Measuring and Improving Quality
  • DE&S Partnering Approach for Improving Quality (PAIQ)
  • DE&S Mandated Quality Performance Indicators (QPIs)
  • Policy Improvement Reviews
  • Quality Management Maturity Model
  • Complaints about MOD Suppliers and Third Party Certification Bodies
• Assuring Quality
  • Government QA Surveillance (GQAS)
  • Applying for Authorised MOD GQAR Organisation Status
  • Partnering Audit Arrangements within the MAE
• Consultation and Communication
  • Defence Industries Quality Forum
  • Quality Assurance Consultative Group
  • MOD Quality Alert Notices
  • MOD Quality Assurance Authority Notices
  • Quality in your Pocket Guide
  • Quality Matters Newsletter
• Forms and Downloads
  • QA Related Forms
  • Downloads
• Frequently Asked Questions

Content

DE&S Mandated Quality Performance Indicators

Introduction

DE&S and Industry (including their Trade Associations) recognise that there is a need to continually establish whether ‘quality’ in the acquisition of defence materiel and services is improving in line with Allied Quality Assurance Requirement (AQAP) 2110, section 8 (Measurement Analysis and Improvement).

Measurement analysis and improvement, relies on objective evidence and understanding of how the quality of products and/or services delivered to the front line is changing, and how well the associated quality processes are working.

What is the Policy in DE&S ?

For all contracts of £5m and over, the mandated Quality Performance Indicators (QPIs) will be included in the Supplier and Customer Performance Management (S&CPM) process, in addition to the other performance measurements agreed by the project and Supplier.

How will the Policy be implemented ?

The QPIs will be jointly reviewed by the respective DE&S and Supplier quality focal points. The reviews will take place within an agreed timescale and as appropriate to the contract.

The results of these reviews will be added to the other agreed Supplier and Customer Performance Management process performance criteria and submitted to the Supplier Relations Team by the projects. Actions arising from these reviews will be documented and addressed.

What are the benefits ?

The use of the mandated QPIs will:

• Enable the projects to effectively manage contractual quality standards.
• Enable the projects to address emerging ‘quality’ issues.
• Enable the consistent measurement of the contractual quality requirements highlighting areas for improvement.

How will improvement be measured ?

The reporting of mandated QPIs will be incorporated into the existing Supplier and Customer Performance Management (S&CPM) process, managed by the Supplier Relations Team. DE&S or Supplier will still be able to identify other contractual performance measures for use in the process.

It is anticipated that the project team’s competent Quality Practitioner will be the lead for agreeing and managing the activities associated with the QPIs.

Is further detailed guidance available ?

More information is available within the detailed guidance notes for the mandated DE&S QPIs [341KB PDF]

Change History

Change History

Any future amendments to this guidance will be recorded here.

There are currently no amendments to report.